Darren and Joe (pictured above) are our damp and mould technicians. They will work with you to fix any damp and mould problems in your home, and ensure these don’t return.

We take reports of damp and mould very seriously. Winter is the prime time for condensation and mould to build up, as we tend to keep windows and doors closed to keep out the cold. In doing so, your home can lack proper ventilation, which can cause the build-up of humid air.

If you find yourself struggling with damp, mould, or condensation, here is a reminder of our process so that we can help you tackle these issues as soon as you notice them.

If you’ve noticed damp or mould in your home, contact our Repairs team on 0300 3300 900 and dial extension number 7800 when prompted.

If this is the first time you’ve reported this, one of our technicians will visit your home within ten working days to carry out a thorough mould wash. They’ll also conduct a full inspection to identify the root cause of the problem and carry out any necessary repairs. Depending on the severity of the issue, we may instruct our cleaning contractor to come to your home to perform the mould wash. If this is the case, we will advise you when we visit you.

We’ll then contact you after eight weeks to see if this has helped or if we need to take further action.

If the problem has not been resolved after this time, a surveyor will visit you and carry out a complete survey of your home to identify what could be causing the issue. We will then discuss and arrange works required, including timescales for completion.

Once these have been completed, we’ll check back with you again in six months to ensure the problem hasn’t returned.

One of the causes of mould and condensation could be not heating your home adequately, or just heating one room, for example. We understand that the cost of living has gone up, meaning energy bills and other day-to-day costs have increased. If you find yourself struggling, please call our Financial Inclusion team on 0300 3300 900, dialling extension number 7305 when prompted. We have access to a support fund, and we also work with other agencies so please get in touch. Remember, we are here to help.

As you may know, the previous government introduced Awaab’s Law, which meant that social landlords have to manage health and safety risks and repairs within defined timeframes.

Labour have continued to support this, and we will keep you updated on how this develops on our website, social media channels and in Havebury Highlights.

Here are some recent compliments our team has received from residents:

• “I’ve had damp and mould issues since last November and both Darren and Joe have been brilliant. I have also had other technicians go above and beyond with the mould issue. Havebury ARE taking mould and damp issues seriously.”
• “Had Havebury workmen out today to sort out our mould in the house. Job all done. Well done Havebury and thank you, no complaints from us.”
• “A huge thanks to the excellent Damp and Mould team, they have gone above and beyond and have been so nice and helpful each time they have come to my home. I cannot praise them enough.”
• “The team have worked their socks off with regards to removing my mould! Joe went above and beyond with stage two mould repairs. A lovely sense of humour and very caring. He is a credit to you.”

The post Maintaining your home appeared first on Havebury Housing.