02-Oct-2025
Our 2024-25 annual report
Our annual report provides performance information about the services we provide, including: Repairs and maintenance Safety and compliance Our support fund Engagement Complaints and compliments Our Tenant Satisfaction Measures (TSMs) Community Investment Grants Your community Our homes Sustainability Our team Click here to view our 2024-25 annual report. Our chief executive, Andrew Smith, says: “Here is […]
01-Oct-2025
We’re going paperless – Allpay updates direct to your inbox
From 6 October 2025, we’ll be moving to paperless direct debit notifications. This means any letters you currently receive from Allpay about your direct debit will now be sent by email instead of post. To make this switch, Allpay will send you an email from noreply@allpay.net asking you to confirm your email address and you […]
25-Sep-2025
When ‘no-win, no-fee’ is too good to be true
These adverts are appearing on social media, on the radio, and in some cases, companies have even contacted residents directly. (You can click here to read about scams we’re aware of.) What is a housing disrepair claim? A housing disrepair claim is a legal action taken by a resident against their landlord (council, housing association, […]
12-Sep-2025
Independent East welcomes new head of partnership
Independent East is a group of five housing associations – us, Broadland Housing Association, Freebridge Community Housing, Orwell Housing Association, and Saffron Housing Trust – who work together to share ideas and support each other. Being part of Independent East means we learn from each other and work on projects that benefit our residents and […]
08-Sep-2025
Join our Corporate Sports Day on Friday 19 September
We have a new date for our charity sports day, Friday 19 September. The sports day will raise money for two charities we work closely with, which benefit many of our residents: Gatehouse and Reach. Event Details Where: British Sugar Social Club, Bury St Edmunds When: Friday 19 September, between 12-5 pm 12 to 1 pm – Arrival and registration 1 to […]
04-Sep-2025
New affordable homes for Ely
Planning permission was granted in 2024 for the development, which will provide: Eight one-bedroom flats Ten two-bedroom flats Nine three-bedroom houses The scheme, constructed by Palace Green Homes, is supported by funding from Homes England and the new homes are expected to start handing over early in 2026. All of the new homes will be […]