“As the electrical contract lead at Havebury, I look after the electrical elements of your home. My team are responsible for: servicing fire alarms and door entry systems, electrical inspections, and also act as advisors to our technicians if they need any further help or feedback.”
Joe started his career as an apprentice technician at his local council. He then worked for Havebury as a void electrician but left to pursue a different career, but later returned to Havebury as an electrical supervisor before being promoted to his current role.
“Havebury is a great place to work, and everyone is really passionate about providing a great level of service to our residents, which is one of the main reasons I wanted to come back. I see the work that goes on behind the scenes to ensure residents are at the forefront of the decisions we make.”
Most of our electrical inspections are now done in-house, which is around 1,000 a year. It’s really important to us that we get things right first time, and we’ve grown the team to ensure we can do this. Everyone has a key part to play in providing a great service.
Here are some of our technicians who might visit your home:
Laura is one of our technicians and our Qualified Supervisor. As the Qualified Supervisor, Laura oversees the sign-offs of the certificates, regularly supervises the electricians to ensure work is done safely and to a high standard, and provides technical support when required.
Joe explains, “It’s important to make sure that all our services are not only cost-effective, but that we hold ourselves accountable for the services we provide and work hard to continuously make improvements, based on resident feedback.”
We are currently working on ensuring any vulnerabilities or additional needs are factored into all service requests. This may mean we need to carry out repairs quicker or we need to make adjustments to ensure you feel comfortable with us coming into your home.
We know that the thought of an electrical inspection can be a little daunting, as our inspectors need to look at every room in your home. Don’t worry, we will treat your home with care and respect. If you have any issues with moving furniture, please let us know in advance, and we can look to assist with moving items. We will always endeavour to leave your home as it was when we arrived.
The team are really keen to work with you to get any issues resolved and understand your circumstances.
“If you are concerned about anything, we are happy to meet with you, and walk around your home. We want to give you confidence in what we will do during the inspection. It’s not as intrusive as you might first think.”
We aim to conduct our electrical inspections during the week at a time that suits you. However, please contact a member of the team if you would benefit from an alternative appointment time – we are here to help.
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