Here is some of the feedback we received this year –

• “Thank you to the team for tidying the communal area so we can use this space and gain access to our gas meters. You have really made a difference.”
• “The grass is the best it’s been cut in my 20 odd years of living here. Thank you for your hard work.”
• “We at Autumn Close are very pleased with the work carried out today by the Grounds Maintenance team. They have done a great job of clearing the bin area and the central square area. We will be able to enjoy the areas now and will endeavour to look after it with ongoing attendance by the team.”
• “Definitely impressed with how much better it is and looks now, I’ve even told the team they are doing a really good job of it, makes the Howard Estate look good.”
• “I would like to comment on the fantastic job done by the garden team. The work completed is 10 out of 10. Jasmine is so pleasant and polite, and nothing was too much trouble.”

As we are now in the winter months, our service will look slightly different than earlier in the year. Rest assured our teams are still working hard to keep your communities looking good.

• Hedge and shrub pruning and reduction – this is done to maintain the appearance of our local areas. We must take into consideration when we cut hedges due to conservation areas, bird nesting season and considering the needs of the local wildlife.
• Litter picking – our Cleansing team will be working hard to keep your communities free from litter.
• Leaf clearance – to ensure that pathways are clear, and the leaves aren’t allowed to pile up and make the area look untidy.
• Weeding – our teams will ensure they are keeping on top of the weeds and keep all our areas in a manageable condition.

It’s important to note that between October and February, our teams won’t be out cutting the grass. But if you do have an issue, you can report this to us in a number of ways.

• Log any issues on the myHavebury app on your phone or by visiting my.havebury.com
• Email the Neighbourhood and Estates team on myarea@havebury.com
• Or call the team on 0300 3300 900 entering extension number 7333 when prompted.

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