As you may know, over the last 16 years, Aaron Services has worked with us to deliver our servicing contract. This includes heating servicing, repairs and replacements.

This year, we went out to tender to appoint a contractor to deliver this service with us. We’re pleased to announce that from 1 August 2024, Liberty Group will be working alongside us to deliver our servicing, repairs and install contract.

Scott Bridge, our assistant director of asset management, said, “We were really impressed with Liberty’s ‘can do’ approach. The service they provide aligns with our one common goal campaign, which we launched last year. This includes contacting residents when they are on the way to an appointment and confirming any follow-up appointments while they are with the resident.  We look forward to working with Liberty Group to improve this service for our residents.”

About Liberty Group

Liberty Group aims to always put its customers first. We’ll have a team of engineers carrying out our servicing works and installations, plus a contracts manager, works coordinator and resident liaison officer who will work from our office in Bury St Edmunds.

The team will wear Liberty Group-branded uniforms and will always carry an ID card when visiting your homes.

What this means for you

Our team will continue to contact you when your heating servicing is due to let you know that Liberty Group will be in touch to book a convenient appointment to complete this.

If your heating stops working and you need to report a repair, you can still do this by calling our usual number, 0300 3300 900, and following the options to report your issue.

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